Delivery & Returns
All our orders are shipped DIRECT from Co. Donegal, Ireland.
These policies are applicable to online sales on trionadesign.com only. For in store policies for our retail locations please contact the appropriate location. Contact details can be found HERE.
We aim to have all orders dispatched to you within 48 hours of receiving your order.
If your order is urgent or if you have any product queries you can use our chat feature on the bottom right or please let us know by emailing firstname.lastname@example.org and we will do our best to accommodate your needs.
We are delighted to offer Free Worldwide Shipping on all orders over €149
All orders valued below €149 are charged as follows:
Shipping to Ireland and Northern Ireland €4.99
Shipping to the U.K €9.99
Shipping to mainland Europe €14.99
Shipping to the USA and Canada €19.99
REST OF WORLD €19.99
Here at Triona Design we guarantee to cover all USA custom duties and taxes in the price you pay for each product.
We ship exclusively with UPS and DHL.
Shipping Rates & Time frames*
Please note that some items may take up to 10 days to ship at present. Please email email@example.com if you require your items urgently.
All orders are fully traceable. Please contact firstname.lastname@example.org with any queries.
All orders are shipped using DHL Express couriers and delivery times are between 4-5 working days from date of dispatch.
IRELAND, UK & MAINLAND EUROPE
All orders are shipped using UPS courier and delivery times are between 3-4 working days from date of dispatch.
REST OF WORLD
All orders are shipped using DHL Express couriers and delivery times are between 5-6 working days from date of dispatch.
*All delivery times are dependent on products being in stock at time of purchase, in which case you will be notified if they are out of stock.
Extreme weather conditions and outside EU customs security delays are outside our control. The delivery times above are quoted with respect to working days. Working days are Monday - Friday inclusive.
If you are not fully satisfied with your purchase made online, we will be happy to offer a refund or exchange to the same value as paid on any products that are returned in its original condition within 28 days of receipt. Please note this refund policy is only applicable to online orders placed on trionadesign.com. For retail location policies please contact the appropriate location here.
To arrange a return simply email us at email@example.com with your Order number and details of your return.
The cost of postage back to our warehouse is covered by the customer. Please ensure your package is adequately insured as we are not liable for items until they are signed for at our premises.
Please note that we are unable to accept returns on certain jewelry items (such as earrings) due to Health and Safety.
This does not affect your statutory rights.
*terms & conditions apply, please contact firstname.lastname@example.org for further details