Delivery and Returns Information | Triona Design

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Delivery & Returns

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Covid-19 Update

We are fully operational and dispatching as usual Monday - Friday. Our dispatch team are following all precautionary measures to ensure all health & safety measures are adhered to.

Due to the current situation regarding Covid-19, there may be slight delays in our shipping times due to the increased demand on couriers. We aim to minimize this disruption as much as possible and we thank you for your understanding on this.

You can email us at customerservice@trionadesign.com if you require any further information.

 

Exchanges & Returns

If you are not fully satisfied with your purchase made online, we will be happy to offer a refund or exchange to the same value as paid on any products that are returned in its original condition within 28 days of receipt. Please note this refund policy is only applicable to online orders placed on trionadesign.com. For retail location policies please contact the appropriate location here.

To arrange a return simply email us at customerservice@trionadesign.com with your Order number and details of your return.

The cost of postage back to our warehouse is covered by the customer. For international returns, we offer reduced rates with FedEx, please speak to our customer service team for advice and costs using this service. Please ensure your package is adequately insured as we are not liable for items until they are signed for at our premises. 

Please note that we are unable to accept returns on certain jewellery items (such as earrings) due to Health and Safety policies.This does not affect your statutory rights.

Returns are processed within 48 hours of the items being returned.

All our orders are shipped DIRECT from Co. Donegal, Ireland.

These policies are applicable to online sales on trionadesign.com only. For in store policies for our retail locations please contact the appropriate location. Contact details can be found HERE.

We aim to have your order dispatched to you within 24 - 48 hours of receiving your order Monday - Friday. This excludes weekends and Irish public holidays.

Extreme weather conditions and outside EU customs security delays are unfortunately outside of our control. 

If your order is urgent or if you have any product queries you can use our chat feature on the bottom right or please let us know by emailing customerservice@trionadesign.com and we will do our best to accommodate your needs.

 

Tracking : 

On the day of dispatch of your order, you will receive a confirmation email that will include a tracking number. You can also enter your tracking number into the required field on the UPS website here or FedEx website here. If you require any further information, you can email us at customerservice@trionadesign.com.

 

Delivery Information :

All orders are fully traceable. You can contact customerservice@trionadesign.com for any additional queries, special requests or require your items urgently.

Please ensure that you make yourself aware of any local Custom charges that may apply to your order. 

Orders going to the USA with a value of under $800 will usually be cleared with no duty through CBP.*

*this is subject to change

 

USA

All orders are shipped using FedEx Economy Service with expected delivery times of 2 - 5 days from dispatch.

We cannot deliver to PO box address - Please provide Street Addresses only.

All orders will require a signature on delivery.

All orders over $175 USD are shipped FREE of charge.

Any orders under $175 USD are shipped at the cost of €19.99 / $23.47* USD.

* Exchange rate may vary at time of purchase.


CANADA

All orders are shipped using FedEx Economy Service with expected delivery times of 3 - 5 days from dispatch.

We cannot deliver to PO box address - Please provide Street Addresses only.

All orders will require a signature on delivery.

All orders over $233 CAD are shipped FREE of charge.

Any orders under $233 CAD are shipped at the cost of €19.99 / $31.25* CAD.

* Exchange rate may vary at time of purchase.

 

IRELAND

All orders are shipped using UPS Standard next day delivery, you should expect delivery 1-2 days following dispatch.

All orders will require a signature on delivery.

All orders over €149 are shipped FREE of charge.

Any orders under €149 are shipped at the cost of €4.99.

* Exchange rate may vary at time of purchase.

 

NORTHERN IRELAND

All orders are shipped using UPS Standard next day delivery, you should expect delivery 1-2 days following dispatch.

All orders will require a signature on delivery.

All orders over £135.90 are shipped FREE of charge.

Any orders under £135.90 are shipped at the cost of €9.99 / £9.11*.

* Exchange rate may vary at time of purchase.

 

UK

All orders are shipped using FedEx Economy Service, you should expect delivery 2 - 5 days following dispatch.

All orders will require a signature on delivery.

All orders over £135.90 are shipped FREE of charge.

Any orders under £135.90 are shipped at the cost of €9.99 / £9.11*.

* Exchange rate may vary at time of purchase.

 

MAINLAND EUROPE 

All orders are shipped using either FedEx Economy Service with expected delivery times between 2 - 4 days from dispatch.

All orders will require a signature on delivery.

All orders over €149 are shipped FREE of charge.

Any orders under €149 are shipped at the cost of €14.99.

 

REST OF WORLD

All orders are shipped using FedEx Economy Service and delivery times are 2 - 5 days from dispatch.

All orders will require a signature on delivery.

All orders over €149 are shipped FREE of charge.

Any orders under €149 are shipped at the cost of €19.99.